LiveOps Call Center Exchange Program Extends Industry-Leading SaaS Technology Platform to Call Center Outsourcers

SANTA CLARA, CA--(Marketwise - October 21, 2008) - LiveOps, the virtual call center company, today announced its Call Center Exchange Program aimed at helping call center outsourcers rapidly expand or update their existing technology with the LiveOps On-Demand Call Center Platform. This program extends LiveOps' SaaS-based platform to a broader ecosystem of outsourcing partners. Through the Call Center Exchange Program companies can leverage their specific industry and service expertise while operating on LiveOps' market-leading On-Demand Call Center Platform to run both brick-and-mortar facilities and virtual call centers staffed by home agents.

In conjunction with the launch of the Call Center Exchange Program, LiveOps also announced today that Element Customer Care, back office outsourcer to the cable industry, and Smart Force, a minority- and woman-owned workplace solutions provider servicing the Midwest and specializing in the banking, insurance and manufacturing industries have joined as partners.

"We are pleased to offer the LiveOps Call Center Exchange Program so call center outsourcers like Element Customer Care and Smart Force can leverage our award-winning on-demand call center platform to achieve greater visibility and control in their call center services," said Maynard Webb, Chairman and CEO of LiveOps. "With the LiveOps On-Demand Call Center Platform at the core of their operations, partners can achieve greater efficiencies and performance optimization without compromising on availability, security and scalability."

Element Customer Care and Smart Force First to Join Partner Program

Based in Durham, N.C., Element Customer Care provides billing services, technical support and call center services for cable, broadband and telecommunications operators. "Element has been entirely focused on bringing industry-leading solutions to small and medium sized operators," said Matt Zeon, President, Element Customer Care. "LiveOps has been recognized as a leader in call center technology. Combining their award-winning platform with CSG Systems, the number one cable billing and subscriber management solution in America, is the right decision for our clients and their subscribers."

Smart Force provides technical and workplace solutions to a wide variety of public and commercial clients in the Midwest, including government and higher education organizations. "We are very excited about the opportunity to work with LiveOps. Their call center application will revolutionize the workplace and our background in providing high-quality resources to our clients will enable us to leverage the LiveOps On-Demand Call Center Platform to improve our customers' performance," said Karen Cooper, CEO of Smart Force.