Your Ad Here

Five9 Uses Suite Cloud to Extend Net Suite Business Management System to Call Centers

PLEASANTON, Calif. – March 19, 2009 – Five9, a leading provider of on-demand call center software, announced today that it has extended Net Suite’s integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce suite to call centers using Suite Cloud. Suite Cloud is Net Suite’s comprehensive offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of Cloud computing. The new integrated solution enables any company of any size to turn their sales, marketing, and customer support or finance department into a call center, which can result in more sales, higher productivity and lower operational costs.

Five9 also today announced its charter membership in Net Suite’s Suite Cloud Developer Network, a multi-tiered program for commercial software developers that enables them to quickly go to market with new on-demand business applications that leverage the power of Net Suite’s core business suite via the Net Suite Business Operating System (NS-BOS).

Unlike other on-demand software vendors that focus on specific industries or departmental solutions, Net Suite provides a broad platform of front-office and back-office business applications that can serve as the information backbone for an entire company. “The Suite Cloud development platform has allowed us to create a tightly integrated solution for any call center handling front-office or back-office functions,” said Jim Divorcing, CTO, and Five9. “With our leading technology and experience in enabling efficient call center operations, we expect that this partnership will provide a powerful on-demand alternative for any company considering premise-based call center and CRM / ERP software.”

“Five9’s leadership and innovation in building a call center solution delivered via the cloud makes them an ideal fit for our on-demand business applications, bringing efficient call center communications to all Net Suite users,” said Guido Harman’s, Net Suite’s Vice President, Suite Cloud Developer Network. “Five9’s unique ability to provide outbound call center capabilities for sales and marketing and inbound call center capabilities for customer support, finance and e-commerce, made it a good fit with our strength in providing a broad range of front-office and back-office functions.”