New research by the
The survey was taken by 45 workers in centers across
The research team asserted that staff were secretly stealing customer details, forgetting to ask basic security questions and were regularly offered bribes by criminal gangs to hand over confidential information.
Mobile phone cameras, e-mails and even crossword puzzles were some of the techniques used by workers to try to smuggle out lucrative data, the investigation by
Other findings included:
11 per cent of employees allowed customers access to accounts without going through the necessary security questions.
22 per cent worked with people they thought were suspicious.
6 per cent of employees had been offered money in exchange for information.
