LiveOps Call Center Exchange Program Extends Industry-Leading SaaS Technology Platform to Call Center Outsourcers

SANTA CLARA, CA--(Marketwise - October 21, 2008) - LiveOps, the virtual call center company, today announced its Call Center Exchange Program aimed at helping call center outsourcers rapidly expand or update their existing technology with the LiveOps On-Demand Call Center Platform. This program extends LiveOps' SaaS-based platform to a broader ecosystem of outsourcing partners. Through the Call Center Exchange Program companies can leverage their specific industry and service expertise while operating on LiveOps' market-leading On-Demand Call Center Platform to run both brick-and-mortar facilities and virtual call centers staffed by home agents.

In conjunction with the launch of the Call Center Exchange Program, LiveOps also announced today that Element Customer Care, back office outsourcer to the cable industry, and Smart Force, a minority- and woman-owned workplace solutions provider servicing the Midwest and specializing in the banking, insurance and manufacturing industries have joined as partners.

"We are pleased to offer the LiveOps Call Center Exchange Program so call center outsourcers like Element Customer Care and Smart Force can leverage our award-winning on-demand call center platform to achieve greater visibility and control in their call center services," said Maynard Webb, Chairman and CEO of LiveOps. "With the LiveOps On-Demand Call Center Platform at the core of their operations, partners can achieve greater efficiencies and performance optimization without compromising on availability, security and scalability."

Element Customer Care and Smart Force First to Join Partner Program

Based in Durham, N.C., Element Customer Care provides billing services, technical support and call center services for cable, broadband and telecommunications operators. "Element has been entirely focused on bringing industry-leading solutions to small and medium sized operators," said Matt Zeon, President, Element Customer Care. "LiveOps has been recognized as a leader in call center technology. Combining their award-winning platform with CSG Systems, the number one cable billing and subscriber management solution in America, is the right decision for our clients and their subscribers."

Smart Force provides technical and workplace solutions to a wide variety of public and commercial clients in the Midwest, including government and higher education organizations. "We are very excited about the opportunity to work with LiveOps. Their call center application will revolutionize the workplace and our background in providing high-quality resources to our clients will enable us to leverage the LiveOps On-Demand Call Center Platform to improve our customers' performance," said Karen Cooper, CEO of Smart Force.

 

Five9 Uses Suite Cloud to Extend Net Suite Business Management System to Call Centers

PLEASANTON, Calif. – March 19, 2009 – Five9, a leading provider of on-demand call center software, announced today that it has extended Net Suite’s integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce suite to call centers using Suite Cloud. Suite Cloud is Net Suite’s comprehensive offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of Cloud computing. The new integrated solution enables any company of any size to turn their sales, marketing, and customer support or finance department into a call center, which can result in more sales, higher productivity and lower operational costs.

Five9 also today announced its charter membership in Net Suite’s Suite Cloud Developer Network, a multi-tiered program for commercial software developers that enables them to quickly go to market with new on-demand business applications that leverage the power of Net Suite’s core business suite via the Net Suite Business Operating System (NS-BOS).

Unlike other on-demand software vendors that focus on specific industries or departmental solutions, Net Suite provides a broad platform of front-office and back-office business applications that can serve as the information backbone for an entire company. “The Suite Cloud development platform has allowed us to create a tightly integrated solution for any call center handling front-office or back-office functions,” said Jim Divorcing, CTO, and Five9. “With our leading technology and experience in enabling efficient call center operations, we expect that this partnership will provide a powerful on-demand alternative for any company considering premise-based call center and CRM / ERP software.”

“Five9’s leadership and innovation in building a call center solution delivered via the cloud makes them an ideal fit for our on-demand business applications, bringing efficient call center communications to all Net Suite users,” said Guido Harman’s, Net Suite’s Vice President, Suite Cloud Developer Network. “Five9’s unique ability to provide outbound call center capabilities for sales and marketing and inbound call center capabilities for customer support, finance and e-commerce, made it a good fit with our strength in providing a broad range of front-office and back-office functions.”